Service industry has been an integral part of our life. They provide services which are essential to us, like healthcare, airlines, finance, hospitality, retail, insurance, e-commerce and so on. Every year it’s digits keep on increasing and in fact service industry hires more people than manufacturing.
Today, every organization wants to meet customer expectation and changing demands, as phases evolve by. Maintaining efficient growth and improving service quality are the major challenges in the service sector. One of the major factor to make a profit in the service sector is excellent service quality. And the customer does care about Excellent service.
What is our ultimate goal?
The goal is to achieve Service Excellence.
Service Excellence – the ability to meet the expectations of the customers i.e to deliver what is promised, resolve the queries and problems that arise.
It is a long-term commitment and has to be consistent over time. Everyone of an organization, starting from ground level to a higher level, has to contribute their knowledge & experience to achieve service excellence.
Due to its ever-changing phases, achieving service excellence is the key to customer satisfaction, employee satisfaction and business prosperity. Most importantly, it is becoming a significant factor to determine the performer between any organizations.
How to achieve it?
There are various ways to achieve it. But the popular and efficient one is by using the power of data – “Statistical data analytics”.
One should have a very basic knowledge about statistics and its applications at all levels of the organization. Some of the popular statistical tools which have a wide range of success are measurement system analysis, statistical process control, design of experiment, to name just a few.
Healthcare – we can reduce waiting time and thus improve patient care, monitor clinical trials, etc.
Finance – we can improve customer service by reducing waiting time, %errors in profile, more data efficiency, etc.
Customer support – we can reduce call waiting time, monitor response calls, identify whether the call time is under a time limit or not, and so on.
♦ Customer satisfaction
♦ Quality & consistency
♦ Optimize the process
♦ Cost saving
♦ Meet Industrial standards
♦ Set a benchmark
♦ Better decision making
How can we help you?
We can help your organization to overcome any statistical challenges and thus achieve “Service Excellence”. We provide analysis tools to solve your process challenges, reduce variation in a process, optimize the process, meet industry standards, and can guide your organization in every possible way. And their successful implementation is always our first priority.